Shipping policy
Thank you for shopping with SkinOva. We are committed to delivering your favorite skin care, fragrances, hair care, and makeup products safely and on time across Pakistan.
1. Shipping Coverage
SkinOva currently ships orders nationwide within Pakistan.
2. Order Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
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Major cities: 2–4 business days
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Other areas: 3–6 business days
Delivery times may vary depending on your location and courier service.
4. Shipping Charges
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Shipping charges are calculated at checkout.
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We may offer free shipping promotions from time to time.
5. Cash on Delivery (COD)
SkinOva offers Cash on Delivery (COD) in most areas of Pakistan.
Please ensure someone is available at the delivery address to receive the parcel.
6. Order Tracking
Once your order is shipped, you may receive a confirmation message with tracking details (if available).
7. Delays
Delivery may be delayed due to:
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Weather conditions
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Public holidays
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Courier service issues
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Incomplete or incorrect address
SkinOva is not responsible for delays caused by courier companies.
8. Incorrect Address
Customers are responsible for providing the correct shipping address.
SkinOva is not responsible for failed deliveries due to incorrect information.
9. Damaged or Missing Items
If you receive a damaged or incomplete order, please contact us within 24 hours of delivery with clear pictures as proof.
10. Contact Information
For shipping-related inquiries, please contact:
📧 Email: Skinova.com.pk@gmail.com
🏪 Brand: SkinOva
📍 Market: Pakistan